Official Receipts

Manage official receipt issuance and collection

Status

Period

Series

Payment Mode

Citizen Payment Journey

Payment transactions are being redesigned around Citizens Charter principles: clear requirements, transparent fees, and visible turnaround expectations.

Help / Complaints Privacy notice is required on payment pages

Check requirements and fees
Show complete requirements and fee basis before payment.
Pay via counter or reference
Record mode, amount, and reference in a standardized receipt form.
Receive receipt and confirmation
Issue OR and include in RCD workflow for transparent reporting.

Series	OR No	Date	Payer	Purpose	Mode	Amount	Status	Actions
No data

Series *

OR No *

Date *

Period *

Payer *

Purpose *

Payment Mode *

Amount *

Collection Details

Account/Fund	Amount	Actions

Receipt Validation Checklist

Ensure citizens receive clear, complete receipts with traceable references for RCD and reporting.

Series and OR number encodedPending
Date and period selectedPending
Payer and purpose completePending
Detail lines match OR amountPending
Reference number for check/onlinePending

Workflow Timeline

Encode

Issued

Voided

Citizen-facing forms must show requirements, fee transparency, and privacy safeguards.

Attachment Verification

Upload OR support files, verify them, and send office remarks to speed up cross-office processing.

Notify Offices

Save the OR first to manage attachments.